Monday, March 4, 2024

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How to Improve Experience and Performance with Customer Journeys

Contact center leaders typically measure the performance of each channel independently Traditionally, the owners of service channels, such as voice, chat and IVR, work independently. They leverage channel-specific systems to measure and optimize touchpoints to hit their metrics. But while measuring...

Improving Data Center Reliability and Efficiency by Solving Power Quality Pain Points

Download Improving Data Center Reliability and Efficiency by Solving Power Quality Pain Points Whitepaper

Your CX Tech Stack: Building for Modern CX Teams

Customer demands are changing, and so are their expectations They prefer businesses that don’t just care about them untilthe ‘sale’ but deliverthem a worthwhile experience pre, during and post the purchase is made. In this new economy, the companies that put...

Leitfaden für CISOs für bessere IoT-Sicherheit im Gesundheitswesen

Starke Zunahme an IoT-Geräten im Gesundheitswesen Das IoT leistet neuen Vortrieb im Gesundheitswesen und die Pandemie hat diesen Trend zusätzlich verstärkt. Das Internet der Dinge (Internet of Things, IoT) bewirkt einschneidende Veränderungen im Gesundheitswesen. Die Nachfrage nach IoT-Geräten für bestimmte...

Réponse moderne aux incidents

Centralisez votre centre de commande L’entreprise australienne de logiciels Iress utilisait auparavant les e-mails et les appels téléphoniques pour traiter les problèmes urgents, et les intervenants devaient être contactés un par un. Certains messages n’arrivaient pas jusqu’à leur destinataire, d’autres...

Future Proofing 8 industry leaders fuel innovation and resilience in the cloud

Thriving in a Hybrid World Splunk helps organizations use data to overcome cloud complexity and realize the promise of cloud-driven transformation. By providing end-to-end coverage across multicloud, hybrid and edge landscapes, Splunk’s extensible data platform gives customers contextual visibility to...

Tool Consolidation Infographic

Bring your logs, metrics and traces on ONE platform There’s no need for multiple monitoring and security tools. Stop the sprawl. Consolidate your tools. Reduce your cost, but not your data ingest. Our multi-use SaaS analytics platform powered by...

Está pensando en diseñar un lugar de trabajo híbrido con lo mejor de ambos mundos?

Fomentar la nueva velocidad de cambio Digitalización, automatización, globalización, análisis, inteligencia artificial y muchas otras tendencias de la última década se han combinado para alterar la velocidad de cambio en el lugar de trabajo actual, de forma que no solo...

Les Bénéfices de Red Hat Ansible Automation Platform pour l’Entreprise

Vue d’ensemble de la situation Les responsables IT, ainsi que les équipes de développement des applications, de l’architecture, de l’infrastructure et des opérations doivent répondre au rythme et à la fréquence des changements, aux exigences de l’entreprise et à la...

Push Past These Common Manufacturing Challenges

Solving Common Manufacturing Challenges Manufacturers have a tough job—even under ideal circumstances. There are so many complex steps required for a part to get into the hands of a customer. And when things go wrong, sometimes it can feel like...

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Maximizing B2B Lead Generation through Social Media Strategies

In the realm of B2B marketing, the landscape has evolved significantly with the rise of social media platforms. While...
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