Automation is the answer to so many of IT’s most pressing challenges. After all, common sense and everyday experience clearly demonstrate that the complexity, scope, and criticality of IT far outstrip any human capacity to comprehend, much less control. The volume and velocity of data and change amplify the complexity and magnify the risks. No wonder automation is universally a C-level initiative.
Automation is a survival tactic—strategic and compelling. However, there’s nothing automatic about it. It requires changes to the classic triad of people, processes, and technology. Asked to name the top three impediments to automation, EMA’s global panel were tightly grouped around the top offenders.
