Unified Communication As A Service For Dummies

Exploring Unified Communications as a Service

The on-premises PBX has served companies well for a long time. But the world has changed around it. A dynamic, fast-paced economy and a world in which work from home (WFH) and work from anywhere (WFA) have become the new normal makes it necessary for organizations to adapt and become ever more agile. Business technologies have also changed. The original designers of your current PBX may never have envisioned advances like video meetings, connecting a remote workforce, or integrating with cloud-based business applications such as customer relationship management (CRM), contact centers, social media, and other popular services.

Today, businesses have a wide range of options to address their business communications needs — everything from the complex PBX systems traditionally used by businesses for phone communications to stand-alone videoconferencing stations, email systems, fax machines, and team messaging apps.

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