The evolution of work Why communication and collaboration matter more than ever The COVID-19 pandemic transformed the way we work, accelerating trends towards home and remote working so that practices that once seemed experimental became mainstream within a few short weeks. In 2019 only 5% of employed people in the UK worked from home. By…
The Evolution Of Embedded Enterprise Cloud Communications The rapid pace of technology innovation has significantly changed the nature of customer communications and thus has impacted CX strategies. In addition to CX, there are opportunities for business process and workflow reinvention, fueled by the rapid adoption of instant messaging apps and emergence ofdigitalnative pioneers. Therefore, CX…
The rise of digital transformation Working practices saw the most change of importance, moving up 82.6%. Many agencies adjusted their business and IT processes to enable employees to work remotely and use mobile devices more securely. As a result, the movement towards digital transformation was also accelerated. Unsurprisingly, the cloud is becoming a new center…
3 ways to use digital communication channels for collections Today’s mortgage servicers must embrace digital technologies to remain competitive. Leveraging an omnichannel contact center with advanced analytics is a huge step toward digital transformation and the sort of operational efficiency that gives mortgage servicers a competitive edge, especially in the area of collections. Here are…
