The rise of digital transformation Working practices saw the most change of importance, moving up 82.6%. Many agencies adjusted their business and IT processes to enable employees to work remotely and use mobile devices more securely. As a result, the movement towards digital transformation was also accelerated. Unsurprisingly, the cloud is becoming a new center…
3 ways to use digital communication channels for collections Today’s mortgage servicers must embrace digital technologies to remain competitive. Leveraging an omnichannel contact center with advanced analytics is a huge step toward digital transformation and the sort of operational efficiency that gives mortgage servicers a competitive edge, especially in the area of collections. Here are…
Future-proof your workplace Simplifying workstreams with flexible communications New world order in workplace communications Seeking a replacement for your current communications tool? In need of a phone solution, messaging tool, video conferencing app, or perhaps all three? If your current communications infrastructure has become a thing of the past, you’re not alone. Download Future-proof Your…
Exploring Unified Communications as a Service The on-premises PBX has served companies well for a long time. But the world has changed around it. A dynamic, fast-paced economy and a world in which work from home (WFH) and work from anywhere (WFA) have become the new normal makes it necessary for organizations to adapt and…
