Email marketing is an effective way for businesses to reach their target audience and increase their return on investment (ROI). However, it’s difficult to know which email marketing practices are the most successful. This blog will provide you with tips and tricks to boost ROI when used correctly. 1. Personalize your emails: Customizing each email…
Contact center leaders typically measure the performance of each channel independently Traditionally, the owners of service channels, such as voice, chat and IVR, work independently. They leverage channel-specific systems to measure and optimize touchpoints to hit their metrics. But while measuring your channels independently can tell you how a single touchpoint is performing, it can’t…
Download Improving Data Center Reliability and Efficiency by Solving Power Quality Pain Points Whitepaper
Customer demands are changing, and so are their expectations They prefer businesses that don’t just care about them untilthe ‘sale’ but deliverthem a worthwhile experience pre, during and post the purchase is made. In this new economy, the companies that put the customer at the center and are able to deliver such holistic customer experience…
