Working practices saw the most change of importance, moving up 82.6%. Many agencies adjusted their business and IT processes to enable employees to work remotely and use mobile devices more securely. As a result, the movement towards digital transformation was also accelerated.
Unsurprisingly, the cloud is becoming a new center of gravity and investment. “There is a steady move in that direction, with a dramatic change in attitude as a result of the global health crisis,” said Teri Takai, Executive Director of the Center for Digital Government (CDG).
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