Monday, March 4, 2024


How to Improve Experience and Performance with Customer Journeys

Contact center leaders typically measure the performance of each channel independently Traditionally, the owners of service channels, such as voice, chat and IVR, work independently. They leverage channel-specific systems to measure and optimize touchpoints to hit their metrics. But while measuring...
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Maximizing B2B Lead Generation through Social Media Strategies

In the realm of B2B marketing, the landscape has evolved significantly with the rise of social media platforms. While...
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