Microsoft CEO Satya Nadella expressed that it is actually not correct to say that Microsoft controls OpenAI. Nadella’s stand came after Elon Musk, who also co-founded OpenAI sometimes back said, “Microsoft has a very strong say, if not directly controls, OpenAI at this point.” Nadella said, “Look, while I have a lot of respect for Elon…
Meta recently unveiled AI-based tools and services to improve ad creation and campaign results. Meta unveiled the AI Sandbox, a “testing playground” for advertisers to use as they try new ad tools powered by generative AI. Meta is exhibiting to investors and advertisers that investing in AI is a profitable move. In Meta’s latest earnings call,…
Contact center leaders typically measure the performance of each channel independently Traditionally, the owners of service channels, such as voice, chat and IVR, work independently. They leverage channel-specific systems to measure and optimize touchpoints to hit their metrics. But while measuring your channels independently can tell you how a single touchpoint is performing, it can’t…
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